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Together Emotional Intelligence Training™

We help organisations more effectively and empathetically engage with their new residents, and help Ukrainians deal with that trauma and allow them to better integrate and move forward with their lives thus contributing to the local economy and community.

Our training is delivered in modular and can be delivered as a 12 hour full course, individual 3 hour modules, or as 1 hour talks with just the presentation part without the participatory workshop.

While the training is suitable for both council workers and refugees, we recommend separate sessions for organisation workers and refugees as the workshop portions vary based on participant experience and it is important that the workshops are a space for open discussion and reflection for all participants.

Particularly in situations of disagreement and mistrust, we strongly recommend that both workers and refugees take the training because it empowers both parties with the tools to understand each others needs and communicate more effectively using the same language.

What does Together Emotional Intelligence Training™ Look Like?

The full course is 12 hours long and is divided into four modules, each consisting of a one hour presentation followed by a two hour participatory workshop. If you lack the time or the budget for the full course, we also offer the option to purchase the presentation section as a stand alone talk, or to run one or more of the modules alone rather than the full course.


1 hour presentation
1 hour long
  • In person or online
  • Choose any of the 4 module topics
  • Suitable for workers AND refugees
  • Learn new ideas and approaches

Single Module

1 hour presentation + 2 hour workshop
3 hours long
  • In person or online
  • Choose any of the 4 module topics
  • Suitable for works OR refugees
  • Includes practical workshop experience
  • Share & reflect together as a group
  • Practice listening & giving feedback
  • For groups of up to 10 adults

Full Course

All 4 presentations and workshops
12 hours long
  • In person or online
  • Includes all 4 module topics
  • Suitable for works OR refugees
  • Includes practical workshop experience
  • Share & reflect together as a group
  • Practice listening & giving feedback
  • Comprehensive set of theory & skills
  • Recommended over 2-4 days
  • For groups of up to 10 afults

Why do refugees need communication training?

The war brought grief to every Ukrainian family. During this time, more than 12 million people were forced to leave their homes and seek safe housing in other regions of the country or beyond. UNICEF reports that almost two-thirds of children in Ukraine are internally displaced persons or have left the borders of Ukraine, hiding from the war.

Obviously, people don’t have much experience and the ability to deal with emotions, uncertainty, and financial instability. In this way, people could be carefully supported on how to do it and get an understanding of their emotional state. The most important for each person have their own perspective and to feel their life under control.

We want to deliver an understanding of emotional balance and effective communication skills through lectures and practical exercises to form a list of tools that could be used in everyday communication, especially, in searching for work, accommodation, and resolving communication issues.

“BEING TOGETHER” with family and in the community is a core value for our participants. The forced decision to leave Ukraine causes a feeling of mourning for the abandoned home, friends and occupations. Coming to a foreign country, people from Ukraine need a community to share their experiences and receive support and information.

While this training is useful to both refugees and workers, we recommend that the two groups attend sessions separately. This is because the course is experience driven so the discussions tend to go in different directions, and also because it is essential that the workshops are a safe space to share and that everyone feels comfortable to be able to do this.

Why do organisation/ council workers need communication training?

Workers at local and national councils and in organisations and NGOs are having a lot more contact and impact on the lives of the Ukrainian people who have come to the UK as refugees fleeing the invasion of their home country.


Avoid conflicts and solve them when they do.
It is not uncommon for conflicts to arise between services and the communities using them. We hope that by teaching people about how conflicts work and how to recognise and understand your own and others’ interests and needs, we can help solve some of these conflicts before they happen reducing stress for both workers and refugees.

Reduce staff stress and burnout.
Learning emotional self-regulation techniques can help you keep your cool in stressful situations, especially when dealing with people who are themselves stressed and desperate. This personal emotional awareness also helps staff avoid burnout, particularly when dealing with complex and traumatic cases.

Learn to communicate effectively and deal with toxic communication.
The techniques developed by American psychologist Marshall Rosenberg are used by mediators, negotiators and other professionals across the world. His approach gives a framework to understand and communicate with others that can all honest and effective communication even in the most challenging of circumstances. These techniques can even be used to more effectively work with someone who is using toxic communication.

Understand the Ukrainian culture to better communicate with them and help them integrate.
Cultural differences often arise as strategies of communication and behaviour used in daily life. By better understanding each other, we can reduce and even avoid conflicts arising from misunderstanding. We can understand how to work together more effectively and understand how to aid people to better integrate into their new communities. Additionally, many Ukrainians are experiencing the trauma of war and being forced to leave their homes. Understanding the cultural implications of life in a new country can help provide better and more effective services.

The four modules of Together Emotional Intelligence Training™

MODULE 1: The Theory of Conflicts

Understanding the nature and evolution of conflicts.

Understanding peoples interests and needs and how this knowledge leads to more effective communication.

Using tools and methods from negotiation to approach conflict between organisations and refugees.

MODULE 2: Emotional Awareness

Understanding your own and other’s emotional balance and how it affects communication.

Learn tools for your own emotional self-regulation and recognise your emotions in a more objective way.

Develop an empathetic approach to others and recognise their needs and interests.

MODULE 3: Non-Violent Communication

A communication framework that helps people to connect with themselves and others through empathy.

Communicate using a four-stage process of observation, identifying feelings, identifying needs, and making requests.

Develop more effective communication skills that will help you in all spheres of life.

Work with people even if they are using toxic communication.

MODULE 4: Cultural Differences

See strategies of behavior in Ukrainian and Scottish communities and cultures.

Recognise and hear the trauma of war and displacement.

Better understand the differences and similarities between British/ Scottish and Ukrainian cultures.

Develop cultural literacy to be able to understand and engage with the traditions, regular activities and history of other people.

What It's Like to Learn With Us

Our course structure is based on the Kolb’s experiential learning model. This proven method, first published by David Kolb in 1984, has been used across the world for decades and works particularly well for this kind of training.


We introduce our participants to a new concept, experience or idea, usually through a presentation.


Participants reflect on the new ideas and how it fits with their existing knowledge and experience.


This reflection leads to a new idea or modification of an old one taking root in the mind.


Participants try out the methods with each other in a safe space and see what happens.

Why we decided to create this course...

Having experience in resolving conflicts as in legal procedures, alternative dispute resolutions and education we can offer our knowledge and skills in emotional support, basic communication skills, and resolving conflicts peacefully transforming them into educational courses that were already held in Ukraine before the war.

Knowledge & Experience

The course is based on lessons learned from successful academic and highly skilled work in Ukraine, and continuing self-development in Scotland as members of Scottish Mediation and students of the Leadership Programme at Social Enterprise Academy  

Creativity & collaboration

Combine knowledge with specific experiences being replaced and now living in Scotland. Sharing techniques and lessons with both local organisations in Scotland and refugees.

Additional Benefits for Attendees

All participants will receive a certificate showing their completion of the module or course. A digital copy will also be provided if participants wish to include their attendance on online platforms such as LinkedIn.

How much does Together Emotional Intelligence Training™​ cost?

These courses are our livelihood so we have to charge for them. We do however offer pricing tiers to make it accessible for smaller organisations as well as bulk discounts. We accept donations to help put on additional free sessions for refugees via our Go Fund Me page.